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    Promoter.io

    Welcome to the Help Center and API Documentation. You'll find comprehensive documentation to help you start working with Promoter as quickly as possible.

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    Best Practices and Tips

    • Basics of NPS Before Sending Surveys
    • Survey Template Suggestions
    • Tips for Creating Tags
    • Tips for Handling Feedback
    • Deliverability Settings
    • When to create more than one campaign
    • Increasing Response Rates
    • Why is the Orientation of NPS Score Range Important?

    Creating a Campaign

    • Sending surveys
    • Send more surveys in a campaign
    • Send options overview

    Campaign Options

    • Rename a campaign
    • End a campaign
    • Delete a campaign
    • Automatically Forward Responses
    • Visit campaign views
    • Edit Email Template
    • Embed Codes

    Dashboard View

    • Dashboard Overview
    • Filter by contact attributes
    • Organization Dashboard

    Feedback View

    • Accessing the Feedback View
    • Follow-up Actions
    • Delete feedback
    • Update feedback
    • Assign Feedback to Members
    • Create a feedback
    • Common Replies
    • Hot keys for following-up
    • Bot detection

    Keywords

    • Keywords

    Survey Metrics View

    • Survey Metrics View

    Contacts

    • Bounced emails
    • Contact profile
    • Inactive contacts
    • Deleting a contact
    • Contact View
      • Exporting contacts
      • Update / Import contacts
      • Bulk unsubscribe contacts
    • Contact Language Preference

    Custom Attributes

    • Uploading Contact Attributes
    • Attribute Management
      • Rename an attribute
      • Delete an attribute
      • Merge attributes
      • Change data types

    Email Templates

    • Email Templates
    • Thank You Pages
    • Employee NPS (eNPS)
    • Available languages
    • Name variables within the template

    Tags and Trends

    • Creating and applying tags
    • Trend Analysis
    • Tag Management

    Segments

    • Saved Segments

    User Management

    • Invite Users
    • Roles and Permissions
      • Editing Roles and Permissions
      • Assigning Roles
    • Transfer Ownership

    Campaign Exports

    • Exporting feedback data
    • Exporting survey data
    • Survey Statuses

    Account Settings

    • Survey Throttle
    • Setting your timezone
    • Weekly Digest
    • Billing History
    • Deliverability Settings
    • Cancelling your account
    • Current User of SendGrid
    • Invoices
    • Language Preference

    Integrations

    • API
    • Intercom
    • Slack
    • Segment
    • Zapier
      • Filtering within your zap
      • Salesforce
      • Intercom
      • Geckoboard
    • Grow
    • EnjoyHQ
    • BigCommerce

    FAQ's

    • FAQ's

    Best Practices and Tips

    • Basics of NPS Before Sending Surveys
    • Survey Template Suggestions
    • Tips for Creating Tags
    • Tips for Handling Feedback
    • Deliverability Settings
    • When to create more than one campaign
    • Increasing Response Rates
    • Why is the Orientation of NPS Score Range Important?

    Creating a Campaign

    • Sending surveys
    • Send more surveys in a campaign
    • Send options overview

    Campaign Options

    • Rename a campaign
    • End a campaign
    • Delete a campaign
    • Automatically Forward Responses
    • Visit campaign views
    • Edit Email Template
    • Embed Codes

    Dashboard View

    • Dashboard Overview
    • Filter by contact attributes
    • Organization Dashboard

    Feedback View

    • Accessing the Feedback View
    • Follow-up Actions
    • Delete feedback
    • Update feedback
    • Assign Feedback to Members
    • Create a feedback
    • Common Replies
    • Hot keys for following-up
    • Bot detection

    Keywords

    • Keywords

    Survey Metrics View

    • Survey Metrics View

    Contacts

    • Bounced emails
    • Contact profile
    • Inactive contacts
    • Deleting a contact
    • Contact View
      • Exporting contacts
      • Update / Import contacts
      • Bulk unsubscribe contacts
    • Contact Language Preference

    Custom Attributes

    • Uploading Contact Attributes
    • Attribute Management
      • Rename an attribute
      • Delete an attribute
      • Merge attributes
      • Change data types

    Email Templates

    • Email Templates
    • Thank You Pages
    • Employee NPS (eNPS)
    • Available languages
    • Name variables within the template

    Tags and Trends

    • Creating and applying tags
    • Trend Analysis
    • Tag Management

    Segments

    • Saved Segments

    User Management

    • Invite Users
    • Roles and Permissions
      • Editing Roles and Permissions
      • Assigning Roles
    • Transfer Ownership

    Campaign Exports

    • Exporting feedback data
    • Exporting survey data
    • Survey Statuses

    Account Settings

    • Survey Throttle
    • Setting your timezone
    • Weekly Digest
    • Billing History
    • Deliverability Settings
    • Cancelling your account
    • Current User of SendGrid
    • Invoices
    • Language Preference

    Integrations

    • API
    • Intercom
    • Slack
    • Segment
    • Zapier
      • Filtering within your zap
      • Salesforce
      • Intercom
      • Geckoboard
    • Grow
    • EnjoyHQ
    • BigCommerce

    FAQ's

    • FAQ's
    Only admins can see thisEnable it for everyone
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    Best Practices and Tips

    • Basics of NPS Before Sending Surveys
    • Survey Template Suggestions
    • Tips for Creating Tags
    View All 8

    Creating a Campaign

    • Sending surveys
    • Send more surveys in a campaign
    • Send options overview

    Campaign Options

    • Rename a campaign
    • End a campaign
    • Delete a campaign
    View All 7

    Dashboard View

    • Dashboard Overview
    • Filter by contact attributes
    • Organization Dashboard

    Feedback View

    • Accessing the Feedback View
    • Follow-up Actions
    • Delete feedback
    View All 9

    Keywords

    • Keywords

    Survey Metrics View

    • Survey Metrics View

    Contacts

    • Bounced emails
    • Contact profile
    • Inactive contacts
    View All 6

    Custom Attributes

    • Uploading Contact Attributes
    • Attribute Management

    Email Templates

    • Email Templates
    • Thank You Pages
    • Employee NPS (eNPS)
    View All 5

    Tags and Trends

    • Creating and applying tags
    • Trend Analysis
    • Tag Management

    Segments

    • Saved Segments

    User Management

    • Invite Users
    • Roles and Permissions
    • Transfer Ownership

    Campaign Exports

    • Exporting feedback data
    • Exporting survey data
    • Survey Statuses

    Account Settings

    • Survey Throttle
    • Setting your timezone
    • Weekly Digest
    View All 9

    Integrations

    • API
    • Intercom
    • Slack
    View All 8

    FAQ's

    • FAQ's