With this setting, we'll make sure anyone who hasn't responded to your survey in 3/5/7 days since they received their initial survey, will receive a reminder survey. Reminder surveys will only be sent once.
Reminders will be sent exactly 3/5/7 days from when the initial survey was delivered and does not respect the 'Business' setting for the campaign if set.
We've seen that there has been an increase in people responding to their emails on the weekend so we don't restrict reminders to only business days. So if they check their inbox over the weekend, there's potential to have the survey at the forefront of their inbox.
Updated 2 years ago