Dashboard Overview

When visiting the Dashboard, the default is to show the past 30 days of data since your last piece of feedback came in.

If a different date range is chosen, all stats will update and respect the date range.

  1. Visit the Feedback View to see who's responded to your surveys.
  2. View stats on the delivery of your surveys in Survey Metrics.
  3. See the analysis from Tags you've created for your feedback.
  4. Manage the Tags you've created by renaming/merging/deleting them.
  5. Filter your NPS score by Attributes that were uploaded with contacts.
  6. Select a specific Date Range to view your NPS score during that time.
  7. Enter in your average revenue per customer so your short term, long term, and potential can be calculated.
Revenue Type
Description
Formula

Short Term Revenue at Risk

This is an approx. of your revenue likely to churn within the next 90 days as a result of detractors.

STRR = (# of detractors) x (50%) x (ARPC)

Long Term Revenue at Risk

This is an approx. or your revenue likely to churn within the next 180 days as a result of passives.

LTRR = (# of passives) x (30%) x (ARPC)

Potential New Revenue

This is an approx. of your revenue likely to increase as a result of your promoters bringing in new customers from word of mouth.

PNR = (# of promoters) x (30%) x (ARPC)

  1. This is the NPS score for the campaign.

Score Analysis

Discover where you fall in the range for NPS scores.

Score Analysis Category
NPS Score Range

AT RISK

(-100) - (-1)

GOOD

0 - 49

EXCELLENT

50-74

WORLD CLASS

75 - 100

Mean Score

The average of all of the scores.

Follow-up Completion

See how many feedbacks have been replied to/closed, and how many still need attention.

Category Breakdown

Total number of each score type and their corresponding percentages.

Score Breakdown

See individual totals for each score.

Recent Scores

The most recent scores received in your campaign and the contact info.

Top 10 Trends

The top used tags and trends within your campaign.

Dashboard Overview