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Product Updates

Best Practices and Tips

Basics of NPS Before Sending Surveys
Survey Template Suggestions
Tips for Creating Tags
Tips for Handling Feedback
Deliverability Settings
When to create more than one campaign
Increasing Response Rates
Why is the Orientation of NPS Score Range Important?

Creating a Campaign

Sending surveys
Send more surveys in a campaign
Send options overview

Campaign Options

Rename a campaign
End a campaign
Delete a campaign
Automatically Forward Responses
Visit campaign views
Edit Email Template
Embed Codes

Dashboard View

Dashboard Overview
Filter by contact attributes
Organization Dashboard

Feedback View

Accessing the Feedback View
Follow-up Actions
Delete feedback
Update feedback
Assign Feedback to Members
Create a feedback
Common Replies
Hot keys for following-up
Bot detection

Keywords

Keywords

Survey Metrics View

Survey Metrics View

Contacts

Bounced emails
Contact profile
Inactive contacts
Deleting a contact
Contact View
Contact Language Preference

Custom Attributes

Uploading Contact Attributes
Attribute Management

Email Templates

Email Templates
Thank You Pages
Employee NPS (eNPS)
Available languages

Tags and Trends

Creating and applying tags
Trend Analysis
Tag Management

Segments

Saved Segments

User Management

Invite Users
Roles and Permissions
- Editing Roles and Permissions
- Assigning Roles
Transfer Ownership

Campaign Exports

Exporting feedback data
Exporting survey data
Survey Statuses

Account Settings

Survey Throttle
Setting your timezone
Weekly Digest
Billing History
Deliverability Settings
Cancelling your account
Current User of SendGrid
Invoices
Language Preference

Integrations

API
Intercom
Slack
Segment
Zapier
Grow
EnjoyHQ
Shopify
Zendesk

FAQ's

FAQ's

Best Practices and Tips

Basics of NPS Before Sending Surveys
Survey Template Suggestions
Tips for Creating Tags
Tips for Handling Feedback
Deliverability Settings
When to create more than one campaign
Increasing Response Rates
Why is the Orientation of NPS Score Range Important?

Creating a Campaign

Sending surveys
Send more surveys in a campaign
Send options overview

Campaign Options

Rename a campaign
End a campaign
Delete a campaign
Automatically Forward Responses
Visit campaign views
Edit Email Template
Embed Codes

Dashboard View

Dashboard Overview
Filter by contact attributes
Organization Dashboard

Feedback View

Accessing the Feedback View
Follow-up Actions
Delete feedback
Update feedback
Assign Feedback to Members
Create a feedback
Common Replies
Hot keys for following-up
Bot detection

Keywords

Keywords

Survey Metrics View

Survey Metrics View

Contacts

Bounced emails
Contact profile
Inactive contacts
Deleting a contact
Contact View
Contact Language Preference

Custom Attributes

Uploading Contact Attributes
Attribute Management

Email Templates

Email Templates
Thank You Pages
Employee NPS (eNPS)
Available languages

Tags and Trends

Creating and applying tags
Trend Analysis
Tag Management

Segments

Saved Segments

User Management

Invite Users
Roles and Permissions
- Editing Roles and Permissions
- Assigning Roles
Transfer Ownership

Campaign Exports

Exporting feedback data
Exporting survey data
Survey Statuses

Account Settings

Survey Throttle
Setting your timezone
Weekly Digest
Billing History
Deliverability Settings
Cancelling your account
Current User of SendGrid
Invoices
Language Preference

Integrations

API
Intercom
Slack
Segment
Zapier
Grow
EnjoyHQ
Shopify
Zendesk

FAQ's

FAQ's

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