Exporting feedback data

For each campaign, Promoter provides the option to export the feedback data from your campaign. Through the export you'll be provided:

  • All of your contact attributes
  • Feedback ID
  • Survey ID
  • Status of the feedback (open/closed)
  • Score
  • Feedback received date (dates are in UTC time)
  • Comment
  • Tags applied to the feedback
  • Notes


Contact Attributes

The contact attributes displayed are the attributes that were captured at the time the feedback was submitted.

How to export feedback data

  1. Visit your campaign on the main Campaigns page.
  2. Click on the drop-down tab to the right of the campaign.
  3. Click on 'Export Feedback'.
  1. Use the date-picker to grab feedback data from a specific timeframe.
  2. Use the type filter to grab feedback from just promoters/passives/detractors.
  3. Click 'Download Export'.

If the file is large and would take some time to download, we'll email it to you directly instead so you don't have to wait :)

Updated 2 years ago

Exporting feedback data

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