For each campaign, Promoter provides the option to export the survey data from your campaign. Through the export you'll be provided:

• Campaign ID
• Campaign Name
• Survey ID
• Delivery status of the survey
• The date of when the survey was sent (dates are in UTC time)

In the 'Status' section of your export is where you can determine which surveys 'bounced/dropped' or were 'unsubscribed' from.

Learn more about the survey statuses.

How to export survey data

1. Visit your campaign on the main Campaigns page.
2. Click on the drop-down tab to the right of the campaign.
3. Click on 'Export Surveys'.

4. Use the date-picker to grab survey data from a specific timeframe.
5. Click 'Download Export'.

If the file is large and would take some time to download, we'll email it to you directly instead so you don't have to wait :)