To ensure you don’t over-survey your customers, we’ve provided the option of survey throttling. This can be found under Survey Throttle in your account settings.
You can choose a setting of 30, 60, 90, or 180 days, and your customers will not be surveyed more than once during that time period, per survey channel. Example: If 30 days was chosen, they will receive only one email survey and one SMS survey in a 30 day period.
This is a global setting and applies to all campaigns and all contacts.
If you choose to have your surveys dripped, throttling will be factored in and surveys will be scheduled accordingly.
Built-In 24 Hour System Throttle
Our system has a built in one day throttle so that any one contact cannot be surveyed more than once in a 24-hour period from your account, no matter which channel they're being surveyed through (email, SMS, etc.). This is to help prevent accidental sending and over-surveying your contacts.
Due to this, you may need to use variations of your email(s) while testing.
Updated 2 months ago