Unsubscribe a contact

Learn how to cancel surveys for a contact while unsubscribing them.

Cancelling surveys for a contact can be done by unsubscribing a contact. This action will cancel all future surveys that were scheduled for that contact and not allow any further surveys to be sent to them.

Unsubscribing a contact can be done manually by visiting a contact's profile. Visit our docs to see how to cancel/unsubscribe contacts via our API.

Their profile can be accessed two different ways -

  • Click on the contact’s email in a list.
  • Navigating to a contact’s feedback in the Feedback View of a campaign and click Contact Profile on the right.

Once you're on their profile, you can click to toggle their status from Active to Unsubscribed.