Every response from your customers is persisted inside of Promoter, and you can quickly reference the individual customer by viewing their profile. This allows you to get a complete snapshot of customer health for a specific individual and how they're trending (which can tip you off to upcoming churn for example.)

In the contact profile, you have the ability to:

• View which campaigns they provided feedback for
• View/edit their attributes
• Update their subscription status to Active or Inactive
• Track their NPS score over time

How to access a contact's profile

Their profile can be accessed three different ways:

• Visiting the Contacts section and clicking on 'view profile' next to their email.
• Click on the contact’s email in a list.
• Navigating to a contact’s feedback in the Feedback View of a campaign and click Contact Profile on the right.