Every response from one of your customers is persisted forever inside of Promoter, and you can quickly reference the individual customer by viewing their profile. This allows you to get a complete snapshot of customer health for a specific individual and how they're trending (which can tip you off to upcoming churn for example.)
In the contact profile, you have the ability to:
- View/edit their attributes
- Change their subscription status to Active or Unsubscribed
- Track their NPS score over time
Or navigate to a contact’s feedback in the Feedback view of a campaign and click view full profile.