Viewing a contact's profile

Every response from one of your customers is persisted forever inside of Promoter, and you can quickly reference the individual customer by viewing their profile. This allows you to get a complete snapshot of customer health for a specific individual and how they're trending (which can tip you off to upcoming churn for example.)

In the contact profile, you have the ability to:

  • View/edit their attributes
  • Change their subscription status to Active or Unsubscribed
  • Track their NPS score over time

How to access a contact's profile

Click on the contact’s email in a list.

Or navigate to a contact’s feedback in the Feedback view of a campaign and click view full profile.