When visiting the Dashboard, the default is to show the past 30 days of data since the last feedback posted.
If a different date range is chosen, all stats will update and respect the date range.
1. Visit the Feedback View to see who's responded to your surveys.
2. View stats on the delivery of your surveys in Survey Metrics.
3. See the analysis from Tags you've created for your feedback.
4. Manage the Tags you've created by renaming/merging/deleting them.
5. Filter your NPS score by Attributes that were uploaded with contacts.
6. The graph points will update according to the date range you choose.
7. Select a specific Date Range to view your NPS score during that time.
8. Enter in your average revenue per customer so your short term, long term, and potential can be calculated.
9. This is the NPS score for the campaign.
Average Revenue Per Customer Calculations
Revenue Type | Description | Formula |
Short Term Revenue at Risk | This is an approx. of your revenue likely to churn within the next 90 days as a result of detractors. | STRR = (# of detractors) x (50%) x (ARPC) |
Long Term Revenue at Risk | This is an approx. or your revenue likely to churn within the next 180 days as a result of passives. | LTRR = (# of passives) x (30%) x (ARPC) |
Potential New Revenue | This is an approx. of your revenue likely to increase as a result of your promoters bringing in new customers from word of mouth. | PNR = (# of promoters) x (30%) x (ARPC) |
Graphs
Score Analysis
Discover where you fall in the range for NPS scores.
Score Analysis Category | NPS Score Range |
AT RISK | (-100) - (-1) |
GOOD | 0 - 49 |
EXCELLENT | 50-74 |
WORLD CLASS | 75 - 100 |
Mean Score
The average of all of the scores.
Follow-up Completion
See how many feedbacks have been replied to/closed, and how many still need attention.
Category Breakdown
Total number of each score type and their corresponding percentages.
Score Breakdown
See individual totals for each score.
Recent Scores
The most recent scores received in your campaign and the contact info.
Top 10 Trends
The top used tags and trends within your campaign.