As you're following up with your customers, you may realize you're typing some of the same replies over and over again. Creating and saving a common reply will help make this a less tedious process!

Using a common reply in the follow-up

Once you've typed out your message in the 'Reply' box, you'll click on the 'Save Reply' button. You'll need to name your reply and assign the reply a 'category', or create a new category.

Managing your common replies

You can manage (create/edit/delete) your common replies by navigating to your account settings (avatar in the upper right of the app) and selecting Common Replies.

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