The Keywords view of your campaign is a great analytic to use in tandem with your Trends. Keywords are created based upon what your customers are saying. Promoter takes all of the comments from your feedback and finds the most important terms they're mentioning. Based upon the scores associated to the comments, we'll generate an NPS score for each keyword.
Keywords can be accessed in the left side nav bar of your campaign once you're inside the campaign.
If you're not able to see the 'Keywords' link in your campaign, then your subscription does not support this feature. Check out our current pricing plans to see which ones have Keywords available.
Keywords are not available on eCommerce accounts.