The Survey Metrics View will let you know all the stats about the surveys you sent out. Use the date-picker in the upper right of the view to see stats for specific time-frames.

Survey Counts

  • Delivered - How many surveys were successfully delivered

  • Scheduled - Amount of surveys total you have scheduled in the future

  • Bounced - Amount of surveys that Bounced/Dropped

  • Unsubscribed - How many surveys were unsubscribed from

Response Rate

This will be the percentage of how many contacts responded to surveys that were successfully delivered. (feedback count / delivered count)

Comment Rate

See what percentage of contacts that responded left a comment.

(# of feedback with comments / total number of feedback)

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