Every response from your customers is persisted inside of Promoter, and you can quickly reference the individual customer by viewing their profile. This allows you to get a complete snapshot of customer health for a specific individual and how they're trending (which can tip you off to upcoming churn for example.)
In the contact profile, you have the ability to:
* View which campaigns they provided feedback for
* View/edit their attributes
* Update their subscription status to Active or Inactive
How to access a contact's profile
Their profile can be accessed three different ways:
Visiting the Contacts section and clicking on 'view profile' next to their email.
Click on the contact’s email in a list.
Navigating to a contact’s feedback in the Feedback View of a campaign and click Contact Profile on the right.