Every response from your customers is persisted inside of Promoter, and you can quickly reference the individual customer by viewing their profile. This allows you to get a complete snapshot of customer health for a specific individual and how they're trending (which can tip you off to upcoming churn for example.)

In the contact profile, you have the ability to:

* View which campaigns they provided feedback for

* View/edit their attributes

* Update their subscription status to Active or Inactive

How to access a contact's profile

Their profile can be accessed three different ways:

  • Visiting the Contacts section and clicking on 'view profile' next to their email.

  • Click on the contact’s email in a list.

  • Navigating to a contact’s feedback in the Feedback View of a campaign and click Contact Profile on the right.

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