When uploading contact name information (attributes) into your account, you'll need to make sure their data is labeled as first_name and last_name (exact format). This allows our system to know that those attributes are specifically names attributes.
Attributes names can be edited in the Attributes section of the account.
Using Name Variables
When editing the email template, you have the ability to pass in name variables within the email template by using the formats:
-firstname- OR -lastname-
Variables can be used in any section of the survey, such as subject line, intro, etc.