Use our Zendesk integration to trigger surveys after a ticket is solved!
How does it work?
Once you walk through the steps to connect your Zendesk account, you'll select a campaign to use for sending surveys. Only CES campaigns can be connected with Zendesk.
When a ticket has been solved in Zendesk, Promoter will be notified and trigger a survey for the user in the connected campaign. There's a couple of sending options you can choose so that the survey is not sent immediately.
Connect Your Zendesk Account
Navigate to the Integrations section in your account and choose 'Configure' under Zendesk.
Type in your Zendesk subdomain. Then click on 'Connect with Zendesk'.
Once you authenticate with your Zendesk credentials, you'll be routed back to your Promoter account. You'll see that your account was connected and your username email displayed.
Connect Your Campaign
After your Zendesk account has been connected, you can now choose which campaign to trigger surveys through. Click on 'Add Integration'.
Click on the plus (+) sign next to the campaign you want to integrate with. Remember, only CES campaigns can be connected, and therefor only CES campaign will appear as an option.
Sending options will be available on the next view. You can choose to have your survey sent days later instead of immediately after the ticket being solved. Or, choose to have your surveys sent at a specific hour. Customize the settings to your liking and click 'Save' at the bottom.