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Knowledge Base
Knowledge Base
Full knowledge of the Promoter.io application
66 articles in this collection
Written by
Caitlin Daily
How to Cancel
Written by
Caitlin Daily
Updated over a week ago
Campaigns
Creating a campaign
Written by
Caitlin Daily
Updated over a week ago
Campaign Views
Written by
Caitlin Daily
Updated over a week ago
Send More Surveys in a Campaign
Written by
Caitlin Daily
Updated over a week ago
Send Options Overview
Written by
Caitlin Daily
Updated over a week ago
Survey Metrics
Written by
Caitlin Daily
Updated over a week ago
Keywords
Written by
Caitlin Daily
Updated over a week ago
Embed Codes
Written by
Caitlin Daily
Updated over a week ago
Auto-Forward Responses
Written by
Caitlin Daily
Updated over a week ago
Rename a Campaign
Written by
Caitlin Daily
Updated over a week ago
End a Campaign
Written by
Caitlin Daily
Updated over a week ago
Delete a Campaign
Written by
Caitlin Daily
Updated over a week ago
Working with Feedback
Accessing the Feedback View
Written by
Caitlin Daily
Updated over a week ago
Manually Create a Feedback
Written by
Caitlin Daily
Updated over a week ago
Assigning Feedback
Written by
Caitlin Daily
Updated over a week ago
Updating a Feedback
Written by
Caitlin Daily
Updated over a week ago
Deleting Feedback
Written by
Caitlin Daily
Updated over a week ago
Follow-up Actions
Written by
Caitlin Daily
Updated over a week ago
Common Replies
Written by
Caitlin Daily
Updated over a week ago
Contacts
Contact Profile
Written by
Caitlin Daily
Updated over a week ago
Contact View and Actions
Written by
Caitlin Daily
Updated over a week ago
Contact Language Preference
Written by
Caitlin Daily
Updated over a week ago
Deleting a Contact
Written by
Caitlin Daily
Updated over a week ago
Inactive Contacts
Written by
Caitlin Daily
Updated over a week ago
Bounced Emails
Written by
Caitlin Daily
Updated over a week ago
Tags and Trends
How to tag feedback
Written by
Caitlin Daily
Updated over a week ago
Tag Management
Written by
Caitlin Daily
Updated over a week ago
Dashboards
Attribute Filtering on Dashboard
Written by
Caitlin Daily
Updated over a week ago
Dashboard Overview
Written by
Caitlin Daily
Updated over a week ago
Filter dashboard NPS by attribute segments
Written by
Caitlin Daily
Updated over a week ago
Custom Attributes
Changing Data Types
Written by
Caitlin Daily
Updated over a week ago
Merging Attributes
Written by
Caitlin Daily
Updated over a week ago
Deleting an Attribute
Written by
Caitlin Daily
Updated over a week ago
Renaming an Attribute
Written by
Caitlin Daily
Updated over a week ago
Attribute Management
Written by
Caitlin Daily
Updated over a week ago
Uploading Contact Attributes
Written by
Caitlin Daily
Updated over a week ago
Attribute Management
Written by
Caitlin Daily
Updated over a week ago
Survey Templates
SMS Surveys
Written by
Caitlin Daily
Updated over a week ago
Name Variables in Surveys
Written by
Caitlin Daily
Updated over a week ago
Survey Languages
Written by
Caitlin Daily
Updated over a week ago
Employee NPS (eNPS)
Written by
Caitlin Daily
Updated over a week ago
Thank You Pages
Written by
Caitlin Daily
Updated over a week ago
Email Template Overview
Written by
Caitlin Daily
Updated over a week ago
Editing an Email Template
Written by
Caitlin Daily
Updated over a week ago
User Management
Transferring Account Ownership
Written by
Caitlin Daily
Updated over a week ago
Editing Roles and Permissions
Written by
Caitlin Daily
Updated over a week ago
Roles and Permissions
Written by
Caitlin Daily
Updated over a week ago
Invite Users
Written by
Caitlin Daily
Updated over a week ago
Exports
Survey Statuses
Written by
Caitlin Daily
Updated over a week ago
Exporting Survey Delivery Data
Written by
Caitlin Daily
Updated over a week ago
Exporting Feedback Data
Written by
Caitlin Daily
Updated over a week ago
Account Settings
Language Preference
Localize the app to your native language
Written by
Caitlin Daily
Updated over a week ago
Existing Account with SendGrid
Written by
Caitlin Daily
Updated over a week ago
Billing
Written by
Caitlin Daily
Updated over a week ago
Weekly Digest
Written by
Caitlin Daily
Updated over a week ago
Setting Your Timezone
Written by
Caitlin Daily
Updated over a week ago
Survey Throttle
Written by
Caitlin Daily
Updated over a week ago
Best Practices
Increasing Response Rates
Written by
Caitlin Daily
Updated over a week ago
Creating More Than One Campaign
Written by
Caitlin Daily
Updated over a week ago
Tips for handling feedback
Written by
Caitlin Daily
Updated over a week ago
Basics of NPS Before Sending Surveys
Written by
Caitlin Daily
Updated over a week ago
Tips for creating tags
Written by
Caitlin Daily
Updated over a week ago
Survey Template
Written by
Caitlin Daily
Updated over a week ago
Deliverability Settings
Written by
Caitlin Daily
Updated over a week ago
Frequently Asked Questions
Can additonal questions be added?
Written by
Caitlin Daily
Updated over a week ago
Can I remove the Promoter logo from the survey?
Written by
Caitlin Daily
Updated over a week ago